It always amazes me that courier companies settle for basic, pedestrian software, that’s slowing down their capabilities and return on investment.
The logistics industry is about speed, security and traceability. Yet there are software companies that still don’t securely back up client files or support their servers – which can only lead to hurdles along the way.
And then there are those that are stuck in the past. With technology evolving at such a rapid rate, it seems unbelievable that some don’t offer clients an APP for smart phones so business can be done on the move – or they make them pay extra for it.
So, if you’re looking for courier software, or are unhappy with the service you already have, here are some important questions you need to ask:
- Do you find the software easy to use and understand?
The complicated stuff should be left to the software experts, so that the hassle is taken away from you. It shouldn’t be a chore.
- Are you getting value for money?
The software you use should be simple, not basic. There’s a big difference. You should be paying for a breadth of services that add value to your business and your revenue.
- Have you been given a free smart phone APP?
This is a simple way to track drivers’ collections and deliveries and send them new orders and information. A must have! And you shouldn’t pay more for it.
- Do you have system support?
Security of client information is paramount, so is the reliability of the system. And it should be down to the software company to securely back up your files and support your servers.
- Can you customise the software?
It looks sleek and professional to customise the software you’re using, with your corporate images and logos. You should be able to make it your own.
- Does it make a difference to your business?
Can you honestly say the software you use makes a positive difference to your business? If it’s not streamline, efficient, and helping you make money, then it’s a waste of time.
If you can’t say yes to every question, it’s time for a change.
In such a competitive industry, where delivery companies compete with very similar pricing and performance, the right software may be the missing element you need to stand out from the crowd.